QuantixOne values and respects your privacy. We are committed to protecting your personal data in accordance with global and local data protection laws including but not limited to GDPR, CCPA, and India’s IT Rules. This Privacy Policy informs you about the types of information we collect, how we use it, share it, and keep it secure. We are transparent about our data handling practices and emphasize your rights over your data. Using QuantixOne means you consent to the collection and use of your information as described herein. Our goal is to provide a CRM platform that not only enhances your business productivity but also prioritizes your data security and privacy. We regularly review and update our privacy policies and practices to reflect legal requirements and technological advancements. If you have any questions about privacy, or would like to exercise your privacy rights, please contact our support team. In the event you disagree with any part of this policy, we encourage you to refrain from using our services. We also recommend you periodically check this policy for any updates or changes to ensure you remain informed of how your data is protected and managed. We are dedicated to ensuring that your trust in QuantixOne is well placed and that your data privacy is safeguarded throughout your interaction with our CRM platform.

We collect information to provide and improve our services. This includes:

a) Information You Provide: Name, email address, phone number, account credentials and profile details, job title, company details, and payment information when you register or subscribe to our services.

b) Information from Third-Party Integrations (Meta/Facebook/Instagram): When you connect your Meta account to QuantixOne, we may collect data based on permissions granted by you, including ad account information (account ID, name, currency), campaign, ad set, and ad performance data, lead data from Facebook Lead Ads (such as name, email, phone number), and page-related data necessary for integrations. This data is accessed only after your explicit authorization via Meta's OAuth process.

c) Automatically Collected Data: Device information, log data (IP address, browser type), usage data within the platform, session duration, pages visited, and referral sources collected automatically through cookies and tracking technologies.

All data collected is relevant to the services we offer. We do not collect excessive or irrelevant information.

We use the collected information for the following purposes:

• To provide and operate our platform services
• To fetch and display advertising data from Meta APIs
• To retrieve and manage leads from Facebook Lead Ads
• To enable communication workflows (including WhatsApp integrations, if enabled)
• To improve system performance, analytics, and user experience
• To ensure security, prevent fraud, and comply with legal obligations
• To create and manage your account, personalize your experience, and optimize workflows
• To detect and prevent fraudulent activities or security breaches

We only use Meta data for the purposes explicitly authorized by the user. We do not use your information for purposes unrelated to our core services without your explicit consent.

We do not sell or rent your personal data.

We may share information only in the following cases:

• With service providers who help us operate our platform (under strict confidentiality agreements), such as payment processors, cloud hosting providers, analytics platforms, and communication service operators
• To comply with legal obligations or lawful requests from governmental authorities
• To protect the rights, safety, and integrity of our platform
• In cases of mergers, acquisitions, or other business transfers, where the new entity will be subject to similar privacy commitments

Data obtained via Meta APIs is not shared with third parties except as required to provide the service. We conduct due diligence and maintain strict agreements to safeguard data privacy and security with any external partners involved in handling your data.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption of data at rest and in transit, multi-factor authentication, strict access controls limiting data access only to authorized personnel, continuous network monitoring, and regular security assessments.

Our infrastructure operates within secure data centers that conform to internationally recognized security standards. We conduct regular employee training and audits to ensure ongoing compliance with security policies.

However, no system is completely secure, and we cannot guarantee absolute security. We commit to responding promptly to any security incidents or vulnerabilities, including notifying users and regulatory authorities as mandated by law.

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for data processing (including Meta integrations)
• Data portability — obtain your data in a commonly used electronic format
• Object to certain processing activities, such as direct marketing or automated decision-making

You may exercise these rights by contacting us at support@quantixone.com. We review and respond to requests promptly, ensuring compliance with applicable laws like the GDPR and India’s data protection regulations. Some requests may be subject to identity verification to protect against unauthorized access.

We retain personal data and Meta-derived data only for as long as necessary to:

• Provide our services
• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory obligations

When data is no longer required, it is securely deleted or anonymized. Retention periods depend on the type of data and applicable laws or contractual requirements. Some data may be retained if required for tax, financial, or legal compliance. We have established a data retention schedule reviewed regularly to reflect changes in laws, technology, and business needs.

Users have the right to request deletion of their personal data and any data obtained via Meta integrations.

You can request data deletion by:

• Sending an email to: support@quantixone.com
• Including your account details and request information

Upon receiving a valid request:

• We will verify your identity
• Delete your data from our systems within a reasonable timeframe (typically within 7–30 days)
• Confirm once deletion is completed

If your data was obtained via Meta (Facebook/Instagram), we will also ensure removal in accordance with Meta Platform policies.

Protecting children’s privacy is paramount. QuantixOne is designed as a business-focused CRM platform and does not knowingly collect information from individuals under the age of 18. We do not provide services to children under 18, and any personal data inadvertently collected from minors will be deleted immediately upon discovery. We encourage parents and guardians to supervise their children’s use of online services. If you believe that we may have collected information from a child under 18, please contact us immediately, and we will take prompt steps to remove such data and terminate any associated accounts. This policy reflects our commitment to safeguarding vulnerable users and complying with all relevant children’s privacy laws and regulations.

QuantixOne employs cookies, web beacons, and similar tracking technologies to deliver and improve our services. These technologies help us remember your preferences, analyze usage patterns, measure performance, and provide personalized features such as tailored marketing communications and seamless user sessions. Cookies may be categorized as essential (necessary for platform operation), performance-related (improving speed and reliability), or marketing cookies (tracking user behavior for advertising purposes). You have control over cookie settings via your browser or device preferences and can choose to disable or limit cookies; however, disabling certain cookies may affect the functionality or user experience of the CRM. We also use third-party analytics and marketing partners who may deploy their tracking technologies subject to their own privacy policies. We encourage users to familiarize themselves with cookie management and provide explicit consent where required by law. Transparency and user control over tracking technologies are core to our privacy practices.

Our platform integrates with third-party services, including Meta (Facebook and Instagram).

By using these integrations:

• You agree to Meta's Terms and Privacy Policies
• You authorize us to access and process your data as permitted by Meta APIs
• Your use of Meta services is also subject to Meta's platform rules and restrictions

We do not control and are not responsible for the practices of third-party platforms. Our platform may also contain links to third-party websites that have their own privacy policies. We encourage you to review the privacy policies of any third-party services you use in connection with our platform.

QuantixOne operates globally and may transfer your personal data to servers, affiliates, or service providers located in different countries, including those outside your country of residence. Such transfers are necessary to provide and maintain the CRM services seamlessly. We ensure that international data transfers comply with applicable privacy laws and regulations by implementing appropriate safeguards such as Standard Contractual Clauses or Privacy Shield certifications where applicable. Data transferred internationally will receive an equivalent level of protection regardless of its location. By using QuantixOne, you acknowledge and consent to the transfer, processing, and storage of your data in jurisdictions different from your own. We continually monitor cross-border data transfer requirements and update our mechanisms to ensure compliance and data security in these transactions. Your privacy remains a core focus despite geographic boundaries.

We may update this Privacy Policy from time to time to reflect changes in legal requirements, data practices, technology, or business operations.

Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy. Depending on the nature of the changes, we may also notify users via email or platform notifications. We recommend regularly reviewing this Privacy Policy to stay informed about our data practices.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

support@quantixone.com

We will respond to your request within a reasonable timeframe. Whether you wish to exercise your data rights, report a security issue, or seek clarification about our data handling practices, our team is accessible and ready to assist. Your feedback helps us improve our policies and service practices continuously.